Offline Website MakerFor operational purposes, the airline industry is divided into various working units known as teams. Ground and cabin crew are considered frontline employees because they are responsible for directly interacting with airline and airport customers, who are typically made up of travelers.
Working as a member of one of these teams for a major airline is frequently regarded as a glamorous and exciting job. However, it also implies that you are jointly responsible for the customers' safety, comfort, and service satisfaction.
To ensure the airline's continued success, it is critical to understand different cultures and lifestyles, as well as how to provide the best customer service experience possible.
Because airlines and most airports are open 24 hours a day, seven days a week, and 365 days a year, aviation crew members must be adaptable and flexible. Duty periods are long, the work is demanding, and crew members must remain professional and friendly throughout their shift. It is frequently the exceptional service that sells an airline operator to passengers and keeps them returning.
Learn and understand what it takes to work on the front lines of the aviation industry and acquire the skills required in Ground and Flight Operations.
The course is intended to supplement the training requirements outlined in the Standards, Manuals, and Guidelines of the ICAO, IATA, and CAA.
A customer service representative or agent who assists people in using transportation services is known as a passenger service agent. Although most work on the ground at airports for airlines or as cabin crew on flights, you can also find them working at cruise or train lines, performing many of the same duties. These responsibilities include checking in passengers, handling baggage, making announcements, assisting with boarding, providing cabin services, and ensuring security and safety procedures are followed.
Most airlines operate 24 hours a day, 365 days a year, which has a knock-on effect on almost all affiliated aviation service providers, such as airports, cleaning, fueling, security companies, duty-free stores, and so on. As a result, team members must be adaptable and flexible to succeed in this chosen career path. Team members must remain professional even when duty periods are long and work is demanding. Throughout their duty period, they must remain alert and friendly in order to ensure their own safety and to provide exceptional service and customer experience that sells an airline operator to passengers and keeps them coming back.
• Introduction to airport and airline operations
• Computer Reservations (CRS) and Departure Control Systems (DCS) functions
• Dealing with disruptive and problem passengers
• Dangerous Goods Awareness and Regulations
• Procedures for check-in of passengers and baggage
• Safety Emergency Procedures and Techniques
• Terms of passengers and baggage transfer, procedures for boarding and flight close-out message
• Communication Hierarchy
• Managing passenger interactions
• Procedures aviation safety for passengers and luggage transport
• Customer service skills
• Enhanced passenger facilitation, the latest innovations and career opportunities. etc.
• Demonstrate role in context by undertaking and successfully completing a group project that requires planning and organizing team activities.
• Understand how airlines and airports operate in relation to the provision of passenger transport services.
• Translate the customer journey for repeat business
• Best practices in airside, airport, aircraft security and safety.
• Understand the procedures of passenger and baggage check-in and boarding,
• How to handle special class passengers.
• Ensure passenger comfort and safety throughout the flight.
• Identify and use basic tools, equipment & materials; provided for safety and security.
• Achieve basic communication skills and good inter-personal skills.
• Acquire abilities to stand and walk for long periods of time consistent kneeling, squatting and reaching above the head with caution to avoid accidents.
• Interpret the respective regulatory requirements associated with the servicing of passengers and luggage transport.
• Understand how computer reservations and departure control systems operate.
• Ensure safe passenger and luggage transport.
• Understand seamless service.
• Provide high level customer service even in a challenging environment.
• Learn about the latest technological innovations in passenger handling and service.
• Add value to existing and future employers who wish to recruit and retain qualified staff and high performance.
• Demonstrate autonomy and responsibility through independent work as well as part of a team.
Classroom training
Osha training
Field exposure
Exams
Offline Website Maker