HTML Website CreatorEvery business runs on the fuel known as "The Customer." This program unit is offered by MII as the core and master key to obtaining all of the tools and skills required to be an exceptional customer service team member and a successful business driver.
Topics address general customer service principles, including skills, knowledge, attitudes, and behaviors relevant to the student's professional development. The course covers several important aspects of customer service. In today's business environment, it is thought that by focusing on customer satisfaction, loyalty, and retention, an organization can carve out a profitable niche for itself. A business can, of course, become market oriented by developing a customer care program based on a careful analysis of customer needs and desires. Through a well-crafted customer-centric approach, the course seeks to examine the evolution and conceptual framework of customer care and market orientation.
• Importance of Customer Service
• Delivering Five Star Customer Service
• Industry-Specific Customer Care/Service Basics
• Effective Communication with Customers
• Understanding Customers in the 21st Century
• Customer Relationship Management (CRM)
• Customer Metrics
• Customer Service Recovery
• Handling Difficult Customers
• Service and Company Values
• Representing the Company's Brand
• Stress Management
• Customer Life-cycle Management
• Personal Effectiveness and Presentation etc.
Demonstrate role in context by undertaking and successfully completing a group project that requires planning and organizing team activities.
Explain the principles of Customer Care, its challenge, and the evolution of Market orientation.
Appraise the importance of empowerment in customer care particularly in problem-solving.
Recommend the right techniques to help designing a sound customer retention program.
Utilize the right technologies in order to satisfy customers.
Demonstrate effective communication skills through academic report writing and presentation.
Acquire problem-solving skills as they are faced with dissatisfied customers scenarios during the classes.
Demonstrate autonomy and responsibility through independent work as well as part of a team.
Language proficiency
Customer service in different business settings
Practical exposure
Exam assessment
HTML Website Creator